Shipping policy

Thank you for choosing CHAZ AMATA TANNER for your apparel purchases. We strive to deliver all fashion items with strict quality checks, secure packaging and reliable global logistics. Our team focuses on stable order processing and standardized shipping arrangements to ensure every product reaches customers in pristine condition within practical delivery timelines.

1. Order Processing Time

All confirmed apparel orders undergo internal review, quality verification and packing preparation within 1 to 5 business days after successful payment and order confirmation. Weekends and official public holidays are excluded from the processing period. During peak shopping seasons with high order volumes, standard processing schedules may be slightly prolonged. We will send timely notifications to customers once any noticeable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated individually for each order based on package weight, size and delivery destination. All exact shipping fees will be clearly displayed and confirmed during the checkout process. The standard delivery timeframe for international apparel shipments is approximately 15 business days after warehouse dispatch. All stated delivery durations are reference values only. Actual delivery speed may fluctuate due to logistics carrier delays, customs clearance progress, severe weather, regional logistical limitations and public holiday arrangements.

3. Shipment Confirmation and Order Tracking

After your order is dispatched from our warehouse, you will receive an official shipping confirmation email that includes a unique tracking number and complete shipment details. This tracking number allows you to monitor the real-time transit status of your package. Please note that tracking data will not be updated immediately after dispatch, and full tracking functions will be activated within 24 to 48 hours after the carrier picks up your parcel.

4. Incorrect Address Disclaimer

Customers must verify and confirm the accuracy and completeness of their shipping address when submitting orders. CHAZ AMATA TANNER will not bear any liability for misdelivery, delivery failure or package returns caused by incorrect or incomplete address information provided by customers. Any packages returned to our warehouse due to address errors will require additional reshipping fees, which shall be borne solely by the buyer.

5. Lost or Damaged Packages

If your package is lost during transit, please submit a case inquiry to our customer support team within two days after the expected delivery date to initiate an official investigation. If your apparel items arrive with broken packaging or visible damage, you must report the issue within 24 hours upon receipt of the goods. Customers are required to provide clear photos of both damaged products and original packaging for case verification. Our team will review every submission carefully and resolve all valid problems as efficiently as possible.

6. Apparel Care and Usage Notice

Each apparel product is attached with professional care instructions covering daily wear, cleaning and maintenance requirements. To maintain the fabric quality, color fastness and service life of your clothing items, please follow the official care guidelines strictly. We do not take responsibility for product damage, fabric deformation, fading or wear caused by improper cleaning, incorrect drying methods, unauthorized modification or irregular use of the products.

7. International Shipping and Customs Notice

International shipments may be subject to import duties, customs taxes and other clearance fees in accordance with local policies of the destination country. All such additional charges are the customer’s sole responsibility and are not included in product prices or standard shipping fees. We have no control over local customs inspection standards, clearance speed and any extra charges generated during customs processing.

8. Contact Information

If you have any questions or concerns regarding this shipping policy, order logistics status or after-sales service, feel free to contact our professional customer support team via the official information below:
Trade name: CHAZ AMATA TANNER
Phone number: +64 29 839 0287
Email: support@chazapparel.shop
Physical address: 57 Waverley Street, TAS, Richmond 7020, New Zealand